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How will social media continue to dominate business communications?

How will social media continue to dominate business communications?

Communication is often referred to as the lifeblood of a business, given the high value it holds. It plays an integral role in helping build a powerful relationship with customers and clients. The exchange of information, ideas, plans and a lot more, solely relies on communicating with one another. 

The present dynamic and competitive market requires impactful mediums from which organisations can build a relationship with consumers and clients. It is only through communicating that a business understands what its customers want and if there are any issues.

Social media is a powerful form of business communication that has transformed the way the exchange of information takes place. This blog will examine how and why social media is dominating business communication. 

The importance of business communications

To understand how social media has transformed business communication, we need to first understand why business communication is so important. For any organisation, profitability revolves around its customer base and clients. If a business can effectively communicate with its consumers, it can persuade them to try out their goods and services. Organisations can create campaigns and articulate themselves in a convincing and competent way.

Effective communication helps a business to tap into the pulse of the market in order to retain their existing customers and connect with potential ones. Social media for business purposes helps form alliances with prospective partners and helps firms communicate their visions and goals successfully to the outside world. This, in turn, helps them get a positive reputation in the market, which attracts further clients. 

Why is social media important for business?

Social media is a global platform through which one can reach out to the world. Millions of people access social media daily, which means brands can find the majority of their customer base in one single place.

The importance of social media presence cannot be overlooked, whether you are a small business or a big corporation. Many major brands such as Reebok, Microsoft, Wendy’s and more are taking advantage of social media to interact with their customers on a regular basis. These businesses understand that engaging customers and communicating with them is essential and social media is the ideal place to do this. 

From innovative social media campaigns to banter between brands, like the ‘tic-tac-toe’ challenge between KITKAT and Oreo, events on social media attract instant attention and boost business visibility. 

The role of social media in business communications

Currently, social media has no competitor when it comes to business communication. Its reach, power and presence are unlike any and this is why brands are utilising a whole boutique of social media platforms - Facebook, Twitter, Instagram, and Snapchat.

The future of social media is bright and it’s the perfect place to build conversations with clients and customers so they feel connected to the business. Many companies also answer customer queries through their social accounts and deal with complaints on here. This gives brands the opportunity to project a positive image by showing they care about their consumers, which can help attract more customers and drive more sales.

This is also the perfect place for brands to communicate and collaborate with other brands.

How brands are leveraging social media 

Just like any other tool, the true power of social media lies in how it’s being used. Originally just a great means of networking, it now holds substantial value in the business world. Here’s are the main factors behind social media’s domination the game and will continue to do so: 

Solid campaigns: Social media campaigns are big news that help the business get noticed. Brands like Dove and Coca Cola use social messages and personal bonds as an effective strategy for their social media. 

Being available: Earlier brands projected a larger-than-life image and people had little access to them. Now, they believe in taking a more human approach and being accessible. One of the benefits of social media for business is it allows them to be readily available to customers. 

Digital marketing and social media are integrated and are essential elements for a business to grow and sustain itself.

Now is a brilliant time to get qualified in this rapidly-expanding field. Short courses in marketing by London School of Business and Finance (LSBF) can help you gain the necessary understanding of this powerful tool. Book your place today to give your marketing career a powerful boost. 

This article was written by Nandita Kaushal and edited by Anisa C.


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