The London School of Business & Finance ("LSBF" or "We") are committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is London School of Business & Finance (UK) Limited of 8-9 Holborn, London EC1N 2LL.
Information we may collect from you
We may collect and process the following data about you:
- Information that you provide by filling in forms on our site www.lsbf.org.uk (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site.
- If you contact us, whether by email, telephone, facsimile or post, we may keep a record of that correspondence.
- We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
- Details of transactions you carry out through our site and of the fulfilment of your orders.
- Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
The cookies we use are "analytical" cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and for aggregate marketing reporting purposes. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
You can find more information about the individual cookies we use and the purposes for which we use them below:
Necessary for website performance
- These cookies make sure that your presence on the website is consistent
- To disable these cookies click the "Change cookie settings" link in the bottom of the page
- These cookies are used by Twitter widget that links it with LSBF official Twitter account.
- To reject or delete these cookies visit http://twitter.com/privacy
- These cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site, using a service provided by Google Analytics.
- To reject or delete this cookie visit http://www.google.com/intl/en/privacypolicy.html
Google Conversion Tracking
- This cookie helps us to determine how many people who click on our ads end up enquiring about and applying to our courses.
- To reject or delete this cookie visit http://www.google.com/privacy/ads/
- These cookies are used to measure the effectiveness of our online marketing campaigns.
- These cookies allow us to analyze interaction between a visitor and the website, improve usability and user experience using a service provided by Yandex Metrica.
- To learn more about the Yandex cookies please visit http://legal.yandex.com/confidential/
- To reject or delete these cookies visit https://metrica.yandex.com/about/info/privacy-policy
- This cookie helps us to improve our online advertising campaigns showing the ads with our latest special offers to those people who have visited our website and are interested in our courses.
- To reject or delete this cookie visit http://www.google.com/privacy/ads/
Where we store your personal data
When using our site to carry out transactions which involve the use of a credit or a debit card (and only then), all information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Uses made of the information
We use information held about you in the following ways:
- To ensure that content from our site is presented in the most effective manner for you and for your computer.
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
- To carry out our obligations arising from any contracts entered into between you and us.
- To allow you to participate in interactive features of our service, when you choose to do so. To notify you about changes to our service.
We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by email, post or telephone.
- Please note that we have the ability to retain any data that you provide on this website using VeCapture by Ve Interactive, even if you do not complete your registration/transaction by clicking submit/next. Such contact details and data may be used to contact you to enquire why you did not complete your registration/transaction.
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please notify us by writing to firstname.lastname@example.org.
Disclosure of your information
We may disclose your personal information to any member of our group, which means our subsidiaries and our ultimate holding company and any of its subsidiaries, as defined in section 736 of the UK Companies Act 2006; and other associated companies and affiliated institutions.
We may disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If LSBF or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
Higher Education Statistics Agency (HESA)
Your personal data (including sensitive personal data) will be provided to HESA. Further information about the data which will be shared with HESA can found in the HESA collection notice on the HESA website (http://www.hesa.ac.uk/fpn)
Destinations of Leavers from HE (DLHE) Collection Notice
We will send information from this survey to the Higher Education Statistics Agency. HESA is the official source of data about UK universities and higher education colleges www.hesa.ac.uk. This survey information will be linked to other information held about you as a student, including information you gave when you enrolled, and details of the qualification you gained. Together this forms your HESA Record. More information about how the HESA Record is used can be found in the Student Collection Notice at: www.hesa.ac.uk/fpn.
Your DLHE survey responses will not be used to make decisions about you.
HESA collects, and is responsible for, the database in which your HESA Record is stored. HESA is a registered charity and operates on a not-for-profit basis. HESA uses the HESA Record, including the DLHE survey responses, itself for its own purposes. HESA also shares information from the HESA Record with third parties. It may charge other organisations to whom it provides services and data. HESA's use of the HESA Record may include linking information from it to other data, as described further below. All uses of the HESA Record must comply with the Data Protection Act 1998 www.legislation.gov.uk/ukpga/1998/29/contents.
The HESA Record including DLHE survey responses are used for three broad purposes:
Purpose 1 - Public functions
Information from the HESA Record is used by some organisations to help carry out public functions connected with education in the UK. These organisations are data controllers in common under the terms of the Data Protection Act (this link explains what this means ico.org.uk/for-organisations/guide-to-data-protection/key-definitions/). Such organisations may include:
- Department for Business, Innovation and Skills
- Welsh Government
- Scottish Government
- Department for Employment and Learning, Northern Ireland
- Higher Education Funding Council for England
- Higher Education Funding Council for Wales
- Scottish Further and Higher Education Funding Council
- Department for Education
- Research Councils
- Education Funding Agency
- National College for Teaching and Leadership
- National Health Service, including Health Education England
- General Medical Council
- Office For Fair Access
- Quality Assurance Agency for Higher Education
and any successor bodies.
The HESA Record may also be used by other organisations who are also data controllers in common to help carry out public functions that are not connected with education. Such users include the Office for National Statistics and the National Audit Office who may use the information to fulfil their statutory functions of measuring population levels and monitoring public expenditure.
The use of data by organisations under this Purpose 1 may include linking information in the HESA Record to other data as described further below.
Purpose 2 - HESA publications
The HESA Record is used by HESA to produce and publish information and statistics. This includes some National Statistics publications (www.statisticsauthority.gov.uk/national-statistician/types-of-official-statistics) and online business intelligence and research services. HESA will take precautions to ensure that individuals are not identified from any information which is processed for Purpose 2.
Purpose 3 - Equal opportunity, research, journalism and other processing in which there is a legitimate interest
HESA and the other data controllers in common (see Purpose 1) may also supply information to third parties where there is a legitimate interest in doing so. Examples of use for this purpose include:
- Equal opportunities monitoring
- Research - This may be academic research, commercial research or other statistical research where this is in the public interest
- Journalism - Where the relevant publication would be in the public interest e.g. league tables
- Provision of information to students and prospective students
Users to whom information may be supplied for Purpose 3 include:
- Higher education sector bodies
- Higher education providers
- Academic researchers and students
- Commercial organisations (e.g. recruitment firms, housing providers, graduate employers)
- Non-governmental organisations and charities
- Local, regional and national government bodies
Information supplied by HESA to third parties within Purpose 3 is supplied under contracts which require that individuals shall not be identified from the supplied information. A copy of HESA's current agreement for the supply of information is available at www.hesa.ac.uk/bds-details#e . Information from the HESA Record, may be linked to school and/or further education college information and supplied to researchers. A copy of the Agreement for the supply of linked data about pupils from schools in England is available at www.gov.uk/government/collections/national-pupil-database
Linking of information in the HESA Record
As indicated above, where HESA and organisations covered by Purpose 1 above use information from the HESA Record this use may include linking the HESA Record information to other information for example:
- UCAS data
- National Student Survey data
- School and Further Education data
- Student Loans Company data
- Qualification Awarding Bodies data
- Tax, Benefits, and Employment data.
About the HESA DLHE Collection Notice
The HESA DLHE Collection Notice is regularly reviewed. The most up to date version can be found via www.hesa.ac.uk/fpn. Minor updates to the DLHE Collection Notice (including organisation name changes and clarification of previously specified purposes) may be made at any time. Major updates (such as a new purpose) will be made no more than once per year.
You may be contacted as part of an audit to check that we have undertaken this survey properly.
You may be included in further surveys of leavers from higher education. If so, we will pass your contact details to the organisation that has been contracted to carry out each survey. Your details will only be used by that organisation for the survey and will then be deleted by them. If you do not want to take part in any of these surveys, please let us know.
Under the Data Protection Act 1998 you have rights of access to the information HESA holds about you. You will have to pay a small fee for this. For further information about data protection and the HESA Record please see www.hesa.ac.uk/dataprot or email email@example.com
You have the right to ask us not to process your personal data for marketing purposes. We will sometimes inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data, when available. You can also exercise the right at any time by contacting us at firstname.lastname@example.org.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.