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There are feedback procedures in place for current and prospective students. Both involve informal and formal stages - as well as the option to appeal for current students. All complaints are confidential and will be resolved as quickly as possible.

Policies and Procedures: Admissions, Complaints & Attendance

What matters to you, matters to us.

LSBF is focused on giving you a rewarding all-round educational experience and our policies and procedures are designed to support this aim. We expect students to attend all classes as key to success, but understand sometimes absence is unavoidable.

Our aim is to support you in such instances. On the rare occasion where you are unhappy with any aspect of our services, we encourage you to let us know - our success depends on how much you enjoy your time with us.

Student Complaints Procedure, download file here

LSBF Admissions Complaints Procedure, download file here

LSBF Recruitment Selection and Admissions Statement, download file here

LSBF Student Attendance Policy, download file here

Academic Appeals Statement for Business School, download file here

Academic Appeals Policy Higher National Programmes, download file here

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