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More UK adults using online banking, research shows

New research from Santander has found more UK adults are using online banking or mobile banking to check their balance.

Over 65 per of those surveyed use these methods at least once a week to access their accounts.


The research also explored the habits of banking customers when it comes to paper statements and found while one in five adults still use paper statements, they had not used them to check their finances in the past three months.

Online banking was found to be a more popular way for UK adults to check what they have been spending, with one in five respondents who use this method doing so once a day or more.   

Younger users of online banking were found to check their online account more regularly, with 76 per cent of 18 to 34-year-olds doing so at least once a week, compared to 68 per cent of those aged 35 to 54.


Santander Digital Director Michelle Kent stated that the bank’s research shows digital banking services are allowing people to keep a closer eye on their money in a way that’s suited to their lifestyle.

She added: “And it provides a safe store of historic statements and documents that can be viewed or printed if needed.

“The ease and convenience of online and mobile banking has been embraced by people in the UK across all age groups.

“However, we do realise that online is not for everybody and we offer many ways for customers to keep on top of their money – we’re here to help if they need to speak to us.”

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